American Express - Saudi Arabia

		Contents

		Account Set up

		Processing and submitting transactions

		Fraud prevention

		Disputes and chargebacks

		Addtional information

		The value of accepting American Express Cards

		Important contacts

The value of accepting American Express Cards

Better Customers

70% of Fortune 1000 companies use American Express Corporate Services.²
Cardmembers who like to use the Card: 74% of Cardmembers used the Card when buying expensive merchandise.¹
46% of Cardmembers would return to an establishment that accepts American Express for a repeat purchase.²

Better Customer Service

60% of Cardmembers would have a more positive overall opinion of an establishment that starts to accept American Express.³
39% of Cardmembers would have a more positive opinion of the level of customer service offered at establishments that accept American Express.³
49% of Cardmembers would switch from an establishment that does not accept American Express to a similar one establishment that does.³

Better Business Solutions

When you welcome the American Express Card, you welcome a world-class organisation with a well-earned reputation for service solutions expertise. American Express brings you service solutions which support and improve your business through:

Targeted programmes to help access better customers.

Convenient processing services and ongoing initiatives and policies that help protect you against fraud, safeguard against chargebacks and effectively manage Merchant and customer enquiries.

Innovative services and products that anticipate your needs, as well as those of your customers.

Recognition as a Merchant partner with a commitment to quality and service.

¹ The Nilson Report, July 2000, Issue 719, page 9.
² UBS Warburg 2000 report.
³ Card Usage & Attitude Study Q2 2000. Conducted by Research International on behalf of American Express. A representative sample of 150 Cardmembers holding American Express Charge and Credit Cards were interviewed.