 |
 |
|
| When the Cardmember is present: |
|
|
|
|
Submitting Card transactions electronically through your POS terminal: |
|
|
|
- Verify that the person presenting the Card is the Cardmember by asking for ID.
- Verify that the Card has not been visually altered or tampered with.
- Check the Card’s validity and/or expiry dates.
- Press the 'purchase' key on the electronic POS terminal.
- Swipe or insert the Card in your electronic POS terminal. If the magnetic strip is unreadable, key in the Card number manually and take an imprint of the Card to validate the Card’s presence.
- Enter the transaction amount.
- Your electronic POS terminal will automatically call American Express and respond with either an ‘Authorisation’ Code, or a ‘Decline’ or a ‘Referral’ message.
If the transaction is approved: A code appears on the screen of the electronic POS terminal and it generates a duplicated receipt on which the following transaction details are printed:
Your Service Establishment's name
Date and time
Card account number
Transaction amount
Authorisation Approval Code number
Space for signature
- Ask the Cardmember to sign the receipt.
- Verify that the Card number and expiry date embossed on the front of the Card matches the numbers printed on the receipt.
If the transaction is declined: Return the Card to the Cardmember and ask him/her to contact the American Express office.
If a referral ‘Call Amex’ message is displayed: You will need to call the American Express Authorisation Centre, toll-free on
800 124 2230 and follow the instructions below to obtain voice authorisation.
- Provide your Service Establishment account number, and give details of the Card and the transaction.
- When approved, you may enter the transaction into the electronic POS terminal through an off-line or key-in facility.
- If neither facility is available, you will need to submit the Card transaction manually. Please refer to the next section for instructions.
Please note:
- If your electronic POS terminal is broken or unable to automatically connect to American Express, you must submit the Card transaction manually and call the American Express Authorisation Centre toll-free on 800 124 2230.
- If your electronic POS terminal is having difficulty accepting an American Express transaction, a contact number and error code may be displayed. If so, please call the number displayed for further assistance. If no number is displayed, please contact your terminal provider for instructions.
- Compare the signature of the Cardmember on the receipt against the signature on the back of the Card.
- Return the Card and the Cardmember’s copy of the transaction receipt to the Cardmember.
|
|
|
Submitting Card transactions manually |
|
|
|
 While referral is the most common reason for preparing of a Manual Transaction,there could be other reasons why you need to prepare one. Some of these reasons could be:
- A fault within the electronic POS terminal or if it has run out of paper.
- A power cut.
- The magnetic strip of the Card cannot be read by the electronic POS terminal.
- The purchase amount is too large to be accepted by the electronic POS terminal.
To submit a Card transaction manually, you will need to prepare a Record of Charge (ROC) and Summary of Charge (SOC):
Record of Charge: A ROC (Record of Charge) is a postcard-sized form, carbonised in triplicate, that is given to the Service Establishment by American Express for the purpose of recording manual Card transactions.
To prepare a ROC:
- Place the Card on the manual machine and place the ROC over it.
- Take an imprint of the Card by sliding the top part of the machine back and forth. The name of the Cardmember, Card number and your Service Establishment's name will appear on ROC.
- Complete the ROC by adding the following details:
- The transaction amount, date and authorisation code.
- Ask the Cardmember to sign the ROC.
- Compare the signature of the Cardmember on the ROC against the signature on the back of the Card.
- Return the Card and the Cardmember’s copy of the manual transaction receipt to the Cardmember.
Summary Of Charge: A SOC (Summary of Charge) is a postcard-sized form, carbonised in triplicate, that’s given to the Service Establishment by American Express to record the total number of manual transactions submitted during a specific period of time.
To prepare a SOC:
- Place the SOC over the yellow plastic on the manual machine.
- Take an imprint of the yellow plastic by sliding the top part of the manual machine back and forth. The SOC usually shows your Service Establishment's name and account number.
- Complete the SOC by adding the following details:
- The total amount and number of the attached ROCs.
- Date of submission to the American Express office.
- Authorised signature.
- Submit the SOC with the ROCs attached to the American Express office no later than 7 days from the date of the Charge.
|
|
 |
 |
|
|
