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| When the Cardmember is not present: |
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 There
would be times when you do not have physical access to the Card. This would occur when the Cardmember:
- Phones your Service Establishment to order products or services.
- Orders products or services by mail.
- Orders products or services via the internet.
- The Cardmember will call your Establishment or fax a form to order products or services.
- Obtain the following information from the Cardmember:
- Name, exactly as it appears on the Card.
- Card number.
- Card’s expiry date.
- Billing address.
- Delivery address. To help reduce the risk of fraud and protect your business from chargebacks, send merchandise to the Cardmember’s billing address only.
- Billing telephone number. Do not accept mobile telephone numbers.
- Purchase amount.
- Fax the form with the above information or call the Authorisation Centre on
800 124 2230 to obtain approval via a returned fax or telephone call. You need
to add your Service Establishment number on the form, or quote it to the authoriser.
- If the transaction is approved, courier the product or provide the service to the
Cardmember, obtain a signed proof of the delivery to the Cardmember’s billing address.
If the delivery address is different from the Cardmember’s billing address, you must
inform the Authorisation Centre about this.
- Write ‘Mail Order’ or ‘Telephone Order’ on the signature line of the ROC, and submit it
to American Express along with the forms signed by the Cardmember.
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